Those of you who follow my blog regularly (yes, that’s you, Ruth) will have noticed that my site was unavailable all weekend. So were the sites I manage, apbc.net, BiG and Adelaides.
This was due to a problem at my HostingHelper.co.uk, as they mentioned in an email:
Initially, Systems believed that a system file contained in /usr/lib was
corrupted. This was correct, however, after further investigation, it
appeared that multiple system files were in fact corrupted and we were
unable to re-build all of them and therefore, had to perform a o/s reload to
re-install the lib files.
However the problem was compounded ‘cos the server was down for a while, and ISP caches had been cleared:
Accounts are being re-instated. However, it appears that due to DNS
propagation that many clients are still unable to view their sites, because
their ISP have cached the sites when they were down.
The server is now back up and running, but due to the isp’s caching sites
some people can not see there sites, and until the isp’s update there cache
of sites will not be able to.
This major outage has not happened for a while at HostingHelper.co.uk, and they are very good value at £2.99/month for unlimited subdomains and unlimited MySQL databases, but it does make me seriously consider moving to another hosting service.
If you’ve used a good, reliable, resilient host for PHP/MySQL with multiple domains and multiple databases, please comment below!